Loma Linda University Childrens Hospital

Wow I took Zachary for a second opinion on the Cleft Craniofacial Clinic. The Choc one I didn't care much for the ENT and Dentist.... So when I got to Loma Linda Clinic I was very impressed, Dr. Elmendorf was wonderful!!!! He asked if I wanted to see any other people today since I was there. I stated yes, I waited there for 5 hours and got to see the speech therapist and also the Genetics doctor. I was now to wait for my report and go from there. I had finally received my report and needed to set up my doctor appointments.. I had spoken to Jennifer several times and she had relayed to me that I would need to cancel my doctors with the other clinic to join their clinic. Then I had spoken to Kathy the nurse for the clinic who was suppose to set up my appts. I had spoken to her and she stated that Dr. Elmendorf was getting ready to go on vacation and she would need to check with him and get back to me. So I waited and waited and then I called back and then I waited and waited. I never rec'd a call so I called Jennifer and left her a message to call me or have Dr. Elmendorf call me back due to I needed to make an appointment and couldn't get Kathy to call me back. Amazingly nobody called.. So I started calling around and left message with Kathy for Dr. Elmendorf. I was upset because all this time she hadn't called me. When I stated I had been waititng for her call to set up the appointments she stated she had been calling me and calling and has documentation that every time she has called me it is busy. I verified # and it was correct. There is no way that one person can call me for two months and always get a busy signal on a cell phone when every other doctor and person who calls me never has a problem. I explained to her I have a cell phone it is never busy. She stated well what do you want now. This set me off obviously and I left message for Dr. Elmendorf who amazingly didn't return my call. I called back a couple days later and spke to Kathy again and wanted to leave a message again for Dr. Elmendorf to contact me. She straight out told me she would take the message but he wouldn't get back to me. I left the message anyway. I emailed Jean Fankhandel to forward my email to Dr. Elmendorf thinking he wasn't getting my messages.

Then Lynn Karmen called me back. She took my complaint and then took the information for Accent Care so she could get my sons speech therapy going in the mean time and she was suppose to contact me back. In the next several weeks I left 4 messages for Lynn with no return call.

Suddenly, I get a call from Jean Fankhangel stating that Dr. Elmendorf had sent me a letter stating since the our relationship was compromised Zachary would not be a good fit for their clinic. I didn't receive the letter so Jean certified it to me.

Two weeks passed and no word from Jean I called her Friday night the 27th and it stated she would be out until the 30th. Amazingly, no word from Jean, so I called her again on December 1st figuring she was probably busy with holiday and all. She answered and stated that Dr. Elmendorf stated there was nothing he could do.

NOW IS IT NORMAL PRACTICE TO MAKE A CHILD SUFFER BECAUSE THE STAFF DOESN'T DO THEIR JOB. IF THE PARENT COMPLAINS THEN THE CHILD HAS TO SUFFER. DOES IT TAKE 4 MONTHS TO GET A PERSON TO CALL YOU TO MAKE AN APPT???? AREN'T NURSES AND DOCTORS THERE TO HELP CHILDREN WHO HAVE SEVERE PROBLEMS???

WHEN THE HEAD OF THE NURSING STAFF STATES SHE WILL TAKE CARE OF YOUR SITUATION AND GET YOUR SON SET UP ON SPEECH THERAPY. IS IT NORMAL PRACTICE TO NOT DO IT AND NEVER CALL THE MOTHER BACK????

IS IT NORMAL PRACTICE FOR A NURSE TO STATE THAT SHE HAS CALLED A CUSTOMER FOR 2 MONTHS AND IT WAS ALWAYS BUSY AND THROW IN RIGHT AWAY AND I HAVE DOCUMENTATION, WHEN IT IS A CELL PHONE AND WOULD ROLL RIGHT TO VOICEMAIL???

IS IT NORMAL PRACTICE TO DENY A CHILD MEDICAL SERVICES BECAUSE YOUR STAFF DOESN'T DO THEIR JOB.

IS IT NORMAL FOR A DOCTOR TO NOT EVEN RETURN ONE PHONE CALL TO A PARENT BUT THEN TURN AROUND AND GET RID OF HER CHILD WHEN HE OBVIOUSLY NEEDS MEDICAL ATTENTION???

THE ONLY ONE WHO LOSSES IS THE CHILD!!!! NURSES AND DOCTORS TOOK AN OATH TO HELP PEOPLE NOT HURT THEM!!!!!